Mon to Fri, 7am to 4pm (888) 387-2699
Call (888) 387-2699

Macedonia, OH (330) 468-4900
Bridgeport, WV (304) 973-9019

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Fixed in our shopor at your site

Our factory-trained technicians keep JCB, Toro and BOMAG machines running. When the machine can't come to us, a Burns service truck goes to it.

Request serviceMachine down? (888) 387-2699
Burns JCB technician working on a skid steer

Shop repairs

Service bays in Macedonia and Bridgeport, for anything from a hydraulic leak to a full rebuild.

  • Factory trainedOur techs are trained on the brands we sell: JCB, Toro and BOMAG.
  • Diagnose firstWe tell you what we found and what it costs before we dig in.
Burns JCB field service truck

Field service

A machine that won't move isn't going to make it onto a trailer. Our field techs bring the tools and the common parts.

  • Stocked trucksField service trucks carry tools and the parts that fail most.
  • Backed by parts trucksOur parts delivery trucks bring the rest.
Technician checking a JCB excavator

Scheduled maintenance

Planned service at the right hour intervals, with the filters and fluids already pulled from our parts counter.

  • Fewer surprisesCatch the small stuff before it turns into downtime.
  • JCB LiveLinkMost new JCB machines send service-due and machine health alerts, so we can plan the visit before something fails.
  • JCB Yellow ShieldAsk how extended warranty coverage works on new JCB machines.

How a service call works

From the phone call to the machine back at work.

Tell us what happened

The machine, the hours, what it's doing or not doing. Photos and video help.

We schedule a tech

Shop or field, whichever gets you running sooner.

Repair and report

We tell you what we found and what to keep an eye on next time.

JCBToroBOMAGJCBToroBOMAGJCBToroBOMAG

Machine down right now?

Call the branch closest to the machine. Someone picks up Monday to Friday, 7am to 4pm.

Macedonia (330) 468-4900Bridgeport (304) 973-9019

Request service

Tell us the machine and what's going on. Someone from the service department at the closest branch will call you back.

(888) 387-2699

Rather talk to a person? Someone picks up Monday to Friday, 7am to 4pm. Macedonia (330) 468-4900, Bridgeport (304) 973-9019.

We only use this to answer your request. No newsletter unless you ask for one.

Got it.

Your request is with the Burns team and someone from the closest branch will reach out, usually the same business day. If it is urgent, call (888) 387-2699.